{"id":588,"date":"2023-12-29T21:52:57","date_gmt":"2023-12-29T20:52:57","guid":{"rendered":"https:\/\/hemsidantestas.greenpoppy.se\/?page_id=588"},"modified":"2025-03-30T21:12:40","modified_gmt":"2025-03-30T19:12:40","slug":"reklamation-och-angerratt","status":"publish","type":"page","link":"https:\/\/hemsidantestas.greenpoppy.se\/en\/reklamation-och-angerratt\/","title":{"rendered":"Reklamation och \u00e5ngerr\u00e4tt 2"},"content":{"rendered":"<section class=\"section\" id=\"section_201450298\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1364509974\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1364509974 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1851038502\">\n\n\n\t<div id=\"col-1994915401\" class=\"col medium-8 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2376789916\" class=\"text\">\n\t\t\n\n<h6><a href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/\">Home<\/a>\u00a0\u2022 Reklamation och \u00e5ngerr\u00e4tt<\/h6>\n\t\t\n<style>\n#text-2376789916 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-161702324\" class=\"text\">\n\t\t\n\n<h1>Right of Withdrawal<\/h1>\n\t\t\n<style>\n#text-161702324 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_201450298 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:550px) {\n  #section_201450298 {\n    padding-top: 40px;\n    padding-bottom: 40px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1.0px;margin-bottom:1.0px;max-width:100%;height:1px;background-color:rgb(237, 237, 237);\"><\/div>\n\n\n\t<section class=\"section\" id=\"section_485417094\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-428712760\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-428712760 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1005360367\">\n\n\n\t<div id=\"col-1274599421\" class=\"col medium-3 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/kopvillkor-green-poppy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tTerms &amp; Conditions\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/frakt-och-leverans\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tFrakt &amp; Leverans\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/retur-och-aterbetalningspolicy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tReturer &amp; \u00c5terk\u00f6p\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/reklamation-och-angerratt\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tReklamation &amp; \u00c5ngerr\u00e4tt\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/integritetspolicy-och-cookies\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tIntegritetspolicy &amp; Cookies\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/hemsidantestas.greenpoppy.se\/en\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tContact Us\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1018463412\" class=\"col medium-9 small-12 large-7 small-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1><strong>Skillnad mellan retur, \u00e5ngerr\u00e4tt och reklamation<\/strong><\/h1>\n<p>Det \u00e4r viktigt att skilja mellan retur, \u00e5ngerr\u00e4tt och reklamation, d\u00e5 de inneb\u00e4r olika saker.<\/p>\n<p>En <strong>retur<\/strong> inneb\u00e4r att du skickar tillbaka en vara till oss, antingen f\u00f6r att du vill byta den, f\u00f6r att den inte motsvarade dina f\u00f6rv\u00e4ntningar, eller av annan anledning som inte beror p\u00e5 ett fel p\u00e5 varan. Returer hanteras enligt v\u00e5r returpolicy och \u00e4r en m\u00f6jlighet vi erbjuder v\u00e5ra kunder. Observera att vid en retur st\u00e5r du som kund oftast sj\u00e4lv f\u00f6r fraktkostnaderna, om inget annat avtalats.<\/p>\n<p><strong>\u00c5ngerr\u00e4tten<\/strong> \u00e4r d\u00e4remot en lagstadgad r\u00e4tt som ger dig m\u00f6jlighet att \u00e5ngra ditt k\u00f6p utan att ange n\u00e5got sk\u00e4l. \u00c5ngerr\u00e4tten g\u00e4ller vid distansk\u00f6p, till exempel n\u00e4r du handlar via v\u00e5r hemsida, och ger dig r\u00e4tt att returnera varan inom 14 dagar fr\u00e5n att du mottagit den. Varor som returneras enligt \u00e5ngerr\u00e4tten ska vara i of\u00f6r\u00e4ndrat skick, och du som kund st\u00e5r f\u00f6r returkostnaden, om inget annat anges i v\u00e5ra villkor. Observera att vissa varor \u00e4r undantagna fr\u00e5n \u00e5ngerr\u00e4tten, exempelvis produkter som har specialanpassats efter dina \u00f6nskem\u00e5l, f\u00f6rseglade hygienprodukter d\u00e4r f\u00f6rseglingen brutits, eller varor som snabbt kan f\u00f6rs\u00e4mras.<\/p>\n<p>En <strong>reklamation<\/strong> g\u00e4ller n\u00e4r en vara \u00e4r felaktig, till exempel om den har ett tillverkningsfel, en transportskada, eller om varan inte motsvarar det som utlovats. Vid en reklamation kontaktar du oss via mejl p\u00e5 <strong><a rel=\"noopener\">info@greenpoppy.se<\/a><\/strong> och beskriver felet. Om reklamationen \u00e4r giltig st\u00e5r vi f\u00f6r alla kostnader i samband med att r\u00e4tta till felet. Beroende p\u00e5 situationen kan vi reparera varan, byta ut den mot en ny, eller \u00e5terbetala k\u00f6pesumman. Observera att reklamationer inte g\u00e4ller f\u00f6r varor som redan har s\u00e5lts med defekter (till exempel ur v\u00e5rt andrahandssortiment) eller varor som \u00e4r k\u00f6pta begagnade.<\/p>\n<p>Om du har n\u00e5gra fr\u00e5gor om retur, \u00e5ngerr\u00e4tt eller reklamation \u00e4r du alltid v\u00e4lkommen att kontakta oss!<\/p>\n<h1>Right of Withdrawal<\/h1>\n<p>The right of withdrawal (withdrawal period) applies during the statutory 14 days. In a message to us, it must be clear that the customer is withdrawing. The withdrawal period begins on the day the customer received the item or a substantial part of it. If the agreement concerns a custom-made item or an item that has received a clear personal touch, the withdrawal period begins on the day we provided information.<\/p>\n<h4><strong>The right of withdrawal does not apply if:<\/strong><\/h4>\n<ul>\n<li>Products that, due to health or hygiene reasons, have been sealed (sealed) and where the seal (sealing) has been broken by the customer.<\/li>\n<li>Products that have been tested against the body, used, or washed.<\/li>\n<li>Custom-made product, tailored specifically to the customer, or has a clear personal touch according to the customer's wishes.<\/li>\n<\/ul>\n<h4><strong>When the customer exercises their right of withdrawal:<\/strong><\/h4>\n<p>The customer is obligated to keep the item in as good condition as when the customer received it. The customer must not use it but can, of course, examine it carefully. If the item is damaged or lost due to the customer's negligence, the customer loses the right of withdrawal.<\/p>\n<h4>Procedure for Complaints:<\/h4>\n<p>Contact Green Poppy via email at <a href=\"mailto:info@greenpoppy.se\">info@greenpoppy.se<\/a> stating that the customer is withdrawing the purchase.<\/p>\n<p>The customer bears the cost of return shipping, which is 59 SEK when canceling the purchase.<\/p>\n<h1>Wrong Item<\/h1>\n<p>In the event that the customer has received the wrong item, the item should be returned to Green Poppy in unchanged condition. Green Poppy covers all additional shipping costs. Contact via email at <a href=\"mailto:info@greenpoppy.se\">info@greenpoppy.se<\/a><\/p>\n<h1>Complaints<\/h1>\n<p><strong>Complaints<\/strong><\/p>\n<p>Vi p\u00e5 Green Poppy str\u00e4var efter att leverera produkter av h\u00f6gsta kvalitet. Alla v\u00e5ra produkter inspekteras noggrant innan de skickas fr\u00e5n lagret. Om en produkt \u00e4nd\u00e5 visar sig vara felaktig, skadad eller defekt kan du g\u00f6ra en reklamation.<\/p>\n<h3><strong>Vad \u00e4r en reklamation?<\/strong><\/h3>\n<p>En reklamation inneb\u00e4r att du som kund meddelar oss att en vara har ett fel som fanns vid leverans eller uppstod trots normal anv\u00e4ndning. Exempel p\u00e5 fel som kan reklameras inkluderar:<\/p>\n<ul>\n<li><strong>Materialfel<\/strong>, s\u00e5som trasiga s\u00f6mmar eller felaktig PUL-bel\u00e4ggning.<\/li>\n<li><strong>Produktionsfel<\/strong>, till exempel trasiga knappar, felaktig design eller defekt storlek.<\/li>\n<li><strong>Transportskador<\/strong> som inte uppt\u00e4ckts vid mottagandet.<\/li>\n<\/ul>\n<p><strong>Observera:<\/strong> Reklamation g\u00e4ller inte f\u00f6r produkter som s\u00e4ljs som en del av andrahandssortimentet eller f\u00f6r varor som k\u00f6pts begagnade fr\u00e5n f\u00f6retaget, eftersom defekter redan \u00e4r f\u00f6rv\u00e4ntade i dessa fall.<\/p>\n<h3><strong>Hur g\u00f6r jag en reklamation?<\/strong><\/h3>\n<ol>\n<li>Kontakta oss via mejl p\u00e5 <strong><a rel=\"noopener\">info@greenpoppy.se<\/a><\/strong> s\u00e5 snart som m\u00f6jligt efter att du uppt\u00e4ckt felet.<\/li>\n<li>Inkludera f\u00f6ljande information i ditt mejl:\n<ul>\n<li>Ordernummer.<\/li>\n<li>Beskrivning av felet.<\/li>\n<li>Bilder som tydligt visar felet.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>N\u00e4r vi har mottagit och godk\u00e4nt din reklamation skickar vi en fraktsedel via mejl som du kan skriva ut hemma och f\u00e4sta p\u00e5 paketet.<\/p>\n<p><strong>Observera:<\/strong> Kunden ansvarar sj\u00e4lv f\u00f6r att emballera varan p\u00e5 ett s\u00e4kert s\u00e4tt inf\u00f6r returen till Green Poppy.<\/p>\n<h3><strong>Vad h\u00e4nder efter en reklamation?<\/strong><\/h3>\n<ol>\n<li>\n<p>Om reklamationen godk\u00e4nns:<\/p>\n<ul>\n<li>I f\u00f6rsta hand f\u00f6rs\u00f6ker vi \u00e5tg\u00e4rda felet f\u00f6r att f\u00e5 produkten i korrekt skick.<\/li>\n<li>Om detta inte \u00e4r m\u00f6jligt erbjuds du en ers\u00e4ttningsprodukt av samma eller likv\u00e4rdig modell.<\/li>\n<li>Om ingen ers\u00e4ttning \u00e4r m\u00f6jlig \u00e5terbetalas varans v\u00e4rde.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Om reklamationen avsl\u00e5s:<\/p>\n<ul>\n<li>Om reklamationen bed\u00f6ms som felaktig st\u00e5r du som kund f\u00f6r fraktkostnaderna.<\/li>\n<li>Green Poppy betalar initialt fraktkostnaderna, men du som kund har 14 dagar p\u00e5 dig att ers\u00e4tta dessa kostnader via Swish eller bank\u00f6verf\u00f6ring.<\/li>\n<li>Om betalning inte inkommit inom 14 dagar skickas en faktura. Fakturan ska betalas inom 30 dagar. Efter 30 dagar debiteras dr\u00f6jsm\u00e5lsr\u00e4nta enligt r\u00e4ntelagen (referensr\u00e4nta + 8 %).<\/li>\n<li>Kunden kommer att informeras p\u00e5 fakturan om att dr\u00f6jsm\u00e5lsr\u00e4nta tas ut efter 30 dagar. Om betalning \u00e4nd\u00e5 uteblir och p\u00e5minnelse skickas, r\u00e4knas de 30 dagarna fr\u00e5n det datum p\u00e5minnelsen skickades.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><strong>Fraktkostnader vid reklamation<\/strong><\/h3>\n<p>Green Poppy st\u00e5r f\u00f6r fraktkostnaderna vid godk\u00e4nda reklamationer. Om reklamationen avsl\u00e5s \u00e4r det du som kund som ansvarar f\u00f6r frakten, b\u00e5de f\u00f6r retur till oss och f\u00f6r eventuell frakt tillbaka till dig.<\/p>\n<p>Vi rekommenderar att du alltid packar varan v\u00e4l vid retur f\u00f6r att undvika skador under transporten.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_485417094 {\n  padding-top: 10px;\n  padding-bottom: 10px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-588","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reklamation och \u00e5ngerr\u00e4tt 2 - Hemsidantestas<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamation och \u00e5ngerr\u00e4tt 2 - 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